Google Called About My Incomplete Listing: Is it Legit?

You've received a call from someone claiming to be from Google, informing you that your Google My Business (GMB) listing is incomplete. While it's tempting to trust a call from a seemingly official source, it's essential to proceed with caution.

Why You Shouldn't Complete Your Listing Over the Phone

Scam Alert: Unfortunately, many of these calls are scams designed to steal your personal information or sell you unnecessary services.
Security Risks: Sharing sensitive information over the phone can compromise your business's security.


Inaccuracy: Providing information verbally can lead to errors or omissions in your GMB listing.


Time-Consuming: The process can be lengthy and frustrating compared to managing your listing online.

How to Handle the Situation

Ignore the Call: Hang up immediately if you feel uncomfortable or suspicious.
Verify the Caller: If you're unsure, ask the caller for their name, contact information, and reason for calling. Then, independently verify their credentials through Google's official channels.
Manage Your Listing Online: The safest and most efficient way to complete your GMB listing is through the Google My Business website or app.

a google sign in front of some bushes and trees


Tips for Protecting Yourself

Be Wary of Urgent Requests: Legitimate businesses typically won't pressure you to provide information immediately.
Never Share Sensitive Information: Avoid sharing personal or financial details over the phone.
Verify Information Independently: Always cross-check information with official Google sources.
Report Suspicious Activity: If you believe you've been a victim of a scam, report it to the appropriate authorities.
By following these guidelines, you can protect your business and maintain control over your Google My Business listing.

blue and white logo guessing game
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